Cancellation Policy

At Titansian Store, we understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy aims to be as flexible as possible while ensuring efficient processing of our handcrafted charms.

How to Cancel an Order

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Since each charm is made with care, we recommend reaching out promptly to avoid delays.

Cancellation Requests

To request a cancellation, please contact our customer service team via:

Make sure to include your order number and the reason for cancellation in your request.

Cancellation Timeframe

If your request to cancel the order is received within 24 hours of placing it, we will cancel it and issue a full refund to your original payment method.

Custom Orders

Please note that custom-made charms cannot be canceled once the crafting process has started. Be sure to double-check all design details before finalizing your custom order.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days and credited back to the original payment method used during purchase.

Contact Us

If you have any questions about our cancellation policy or need assistance, please reach out to us at:

Thank you for choosing Titansian Store. We value your business and are here to help with any concerns regarding your order.