Shipping Policy
At Titansian Store, we strive to provide you with a smooth shopping experience, including clear and transparent shipping information. Here’s everything you need to know about our shipping process:
Processing Time & Shipping Costs
Shipping costs vary based on the destination. To calculate your exact shipping charges, simply add items to your cart, proceed to checkout, and enter your mailing address. The shipping cost will update automatically in your total.
Shipping & Handling
We process orders on business days (Monday through Friday, Eastern Standard Time) and exclude holidays recognized by the Post Office, including New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days* (during regular seasons) or longer during holiday seasons.
Shipping from Warehouse
Order as many charm items as you like, and you’ll never pay more than our flat shipping rate:
- Shipping:
- Standard Shipping: $5.99
- Estimated Delivery: 7-15 business days* (during regular seasons) or longer during holiday seasons.
How Long Does Shipping Take?
Shipping time varies by location. Here are our estimated shipping times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Mexico, Central America, South America | 15-30 Business Days |
| Asia | 10-30 Business Days |
| Rest of the World | 10-30 Business Days |
About Late Deliveries
While our shipping partners work diligently to deliver your package on time, occasional delays may occur. Titansian Store cannot be held responsible for delays caused by unforeseen events, including:
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link to monitor your package’s journey! Please allow 2-4 days for the carrier to scan your package into their system. If tracking information isn’t available initially, it means the carrier hasn’t processed your package yet.
I Ordered Multiple Items, But Only Received One… Where’s My Order?
Due to our extensive range of handmade charms, items may be shipped separately to ensure you receive them as quickly as possible. If you notice that not all items have arrived, don’t worry—they are on their way!
Why Haven’t I Received Any Order Confirmation Details?
If you haven’t received confirmation emails, it might be due to an error in the email address provided. We send multiple emails throughout the order process, including an order confirmation and shipping notice. If you suspect you entered the wrong email, please contact us, and we’ll assist you.
How Do I Contact You?
For any questions not covered on this FAQ page, please email us at [email protected], and we’ll respond promptly.
I Sent an Email but Got No Response?
If you didn’t receive a response, please check the email address you sent it to and try again. Our support team is available 24/7. If you still don’t receive a reply, contact us at [email protected], and we’ll ensure you get a response within 1 business day.
Can Orders Be Delivered to Multiple Addresses?
We do not offer shipping to multiple addresses for a single order. If you’d like items sent to different locations, please place separate orders.
Do You Offer Delivery to PO Boxes or Military APO/FPO Addresses?
Yes, we can ship to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are sent via DHL Global Mail and then handed over to USPS for final delivery through the military mail system. Please note that shipments to APOs may take up to 45 additional days to arrive. Tracking information may not be available once the package enters the military mail system due to security protocols.
Thank you for choosing Titansian Store! We appreciate your business and are here to assist with any shipping inquiries.